The client is into retail IT offering complete retail management technology worldwide, with an aim to bring an omnichannel-based customer experience benefits that multinational companies enjoy to all sizes of retailer, from point-of-sale eCommerce, to supply chain planning.Business Challenge
As businesses and consumers make crucial decisions every day, AI-infused customer experience solutions that include decision-making components can radically affect how, when, and why customers actively engage. And this is when the client found themselves in thinking about chatbots. With all the talk in the market about chatbot-driven commerce, our client wondered if they should invest in these automated bots to take customer queries, provide customer service, and potentially upsell to shoppers.
The problem was that the client wanted to know if the customers were satisfied with the product and if the product was shipped successfully. To determine this, stores’ workers had to call or email all their customers which is very time-consuming, and annoying to the customers. And this had to be changed with the involvement of an automated chatbot that’d look after the consumers with care, after every purchase. Soon the client found themselves at the mercy of chatbots, as the benefactors of having a bot embedded into one’s retail business turned out to be a great option as they’d help increase the customer satisfaction levels which in turn improve the client’s revenue margins.Suretek Solution
With customer engagement and personalization playing a vital role in online retail business, bots could redefine the aspects of cost savings & increase in amount of sales in the retail industry. Aiming to help deliver what the client desired, we at Suretek came up with an entire solution that helped monitor the satisfaction rate and always be in touch with the consumers helping them with queries during pre-sales and post-sales.
The developed conversational chatbot solution is an interactive and engaging way to cut down the shopping time and a possibility to free the user from searching customer support manager. The bot offers consumers better experiences when it comes to shopping, customer service, product selection and more. The chatbot also helps the client with staying a few steps ahead of their competitors and gain loyal customers for their brand with excellent customer service.Suretek's Contribution & Work Profile
Web Interface Solution: LUIS.AI, SYNC Framework, .NET (C#), NLP, Spring, HTML5, JQuery, Payment Gateway.
Android and iOS App: Xamarin, Cross Platform Development Framework
Database: SQL Server 2014
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Suretek Infosoft is a young expanding offshore IT/Software technology services Company that provides intelligent, reliable and cost effective solutions at highest quality levels.
Suretek Infosoft Pvt Ltd
Sector 63, Noida
Uttar Pradesh - 201301
NCR (Near New Delhi)
Email Us: email@example.com
Contact Us: +91-120-4234350